Returns & Exchanges
At Pop Shop & Gallery, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer replacements or refunds for any products that arrive damaged or do not meet our freshness standards.
Document the Issue
If your order arrives damaged or incorrect, please take clear photos of the packaging and the specific food items involved within 48 hours of delivery.
Contact Our Team
Email our support desk at [email protected] with your order number and the photos you captured to initiate a resolution request.
Review and Approval
Our gallery team will review your claim within 2 business days to verify the quality concern and confirm if a refund or replacement is appropriate.
Resolution Delivery
Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing